If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If you need to exchange it for the same item, send us an email at and send your item to: Kryptonite Character Store, 1154 Wears Valley Rd STE 2, Pigeon Forge, TN, 37863, US We only replace items if they are defective or damaged. Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Any item that is returned more than 30 days after delivery Any item not in its original condition, is damaged or missing parts for reasons not due to our error CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened There are certain situations where only partial refunds are granted (if applicable)

Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We would like to point out that we are not responsible for your products delivered to your lockers or found in the post office for any reason. If you still do not get a solution after doing all these, you can contact us. If your order has not arrived, but when you check it with your tracking number it looks like it was delivered to you: In case of failure to receive your order because of the address mistakes before we give you a full refund we will wait until the products are returned to us. Before you would like to claim the product not delivered to you:

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